I shipped out a piece of jewelry. Buyers are aware of having three days to rate, so I prefer to be left alone. Internet was a no go.I am at the Post Office to see whats up. For more information, please see our The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. 5 Common Mercari Scams & How To Avoid Them. Any ideas on how to handle this? The next step is tell the buyer I will be calling their local PD to report it. Thanks for the tip! Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Look around the delivery location for your package. The buyer had one negative as a Seller. Buyer supposed . The police could ask for that to help find the thief. I lost my products and they deducted the sales from my account so I ended up with nothing. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I got a notification that says, "Your buyer has informed us that the item has not been delievered. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. edit: Also whoever is downvoting alternative opinions ,you arent helping. This actually happened to me except I was the buyer. Verify the shipping address on your order confirmation. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Anyone have any advice has to what to do? **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. This a-hole was trying to scam me. I was really worried about this situation. Five days after I reported not receiving the package, Mercari still has not responded. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Thats scary and awful. New comments cannot be posted and votes cannot be cast. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. . Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. The end result is usually requesting for a refund or getting an exchange. very good point. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Your IP: Checked everywhere and there was no delivery. I always do, "hi there, just saw your item was delivered, I hope you love it. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The tracking number says delivered on my end. Some buyers do claim this as a scam, but this is truly not always the case. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Weve got you covered. I contacted customer support and told them it was delivered. I was also charged the incorrect amount of money. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. 2. 'In honor of imnotlegolas for starting this subreddit. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Shipping claims can take up to 2 weeks to resolve. Press question mark to learn the rest of the keyboard shortcuts. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Thank again for your purchase ". Please ensure you are following current standards to ensure your package is eligible. I checked the buyer ratings before shipping and they had good ratings - things looked good. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Press J to jump to the feed. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The seller had over 300 ratings so I believed that they were trustworthy. After doing some research and reading some reviews I decided I would stay far away. this is a question and various opinions are valid and necessary. Create an account to follow your favorite communities and start taking part in conversations. Date: September 24, 2021 08:21AM And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Is this a scam? While I've searched the sub I was still curious. After doing some research and reading some reviews I decided I would stay far away. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Very likely to be actually delivered today and will update in tracking. I despise Mercari and will never use them again! Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Not likely. New to mercari love the community already. Thanks to all that responded, very helpful! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. and our Press question mark to learn the rest of the keyboard shortcuts. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Posted by: Bill in NC. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Jeeze. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Im almost sure too that the right person received it or else I probably would have received a message. I have this happen all the time. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. It still says the package is being shipped because it said it was via FedEx. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). The title says it all. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". That's shitty the buyer seems genuine so I'd hate for this to be the case. This website is using a security service to protect itself from online attacks. thanks. Had this happen a few weeks ago. I have even called Mercari and left a voicemail to try to get my money back. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Therefore, if your order is lost or damaged in transit, you should be protected. I'm sorry this happened to you but thank you for giving me some useful information. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Option 1. But it appears as if everything is in order now. I contacted Mercari multiple times, nothing got put on hold. Ah, ok. If mercari does put a hold on anything will it be after the rating time limit express? Create an account to follow your favorite communities and start taking part in conversations. Create an account to follow your favorite communities and start taking part in conversations. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please check the tracking information to confirm if a delivery . As a buyer I would be fine with that. You can email the site owner to let them know you were blocked. yes I definitely wont. I ordered an iPad through Mercari and the seller offered free shipping. Please contact me back after you talk to your local USPS". ', Press J to jump to the feed. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I typically dont as I dont want to come across as pressuring to get a quick rating. Show more Is Mercari Legitimate? Any advice is greatly appreciated. The action you just performed triggered the security solution. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Hoping for a happy ending to this problem. Mercari does offer a $200 shipping protection with each order. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. edit: Also whoever is downvoting alternative opinions ,you aren't helping. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. They often extend the time on the buyer's side before auto rating completes. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. The title says it all. I really feel this could be a scam. Click to reveal The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I have the tracking number though, and it says the package was . New comments cannot be posted and votes cannot be cast. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Cookie Notice The seller received an automatic rating and payment and I have still been without my iPad. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Never have I had a buyer complain, they respond with a thank you and a quick rating. Wait 48 hours. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Mercari is not as "buyer friendly" as eBay. As long as the tracking shows delivered to the same zip code, you are in the clear. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. The sale was almost $200. . Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Had this happen to me as a buyer! My buyer claims they didn't revive a package UPS says was delivered. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. The third arrived a few days after the window closed). I've had 2 sales on Mercari and both were purchased by scammers. ', Press J to jump to the feed. Looking for other sellers who have experienced similar situations. This seems to be a scam, similar to what happens on ebay. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. On hold with USPS now to see what they have to say. Tracking shows delivered. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. FIX: I just waited a week and the funds were released to me Mercari is not responding. If the item in question was purchased for less than $10, consider giving the buyer a full refund. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I would personally be a bit annoyed. this is a question and various opinions are valid and necessary. This happens sometimes, it gets marked delivered a day or so before. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? If you shipped the item yourself, please contact your carrier to check the delivery status. The good news is that eventually you will be paid out either way. Not happy. Michelle Wilson - November 8, 2021. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Definitely wont glad I never have in the past too. Privacy Policy. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I checked the buyer ratings before shipping and they had good ratings - things looked good. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. New to mercari love the community already. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Annoyed. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. That was 5 days ago, and after several more messages Mercari has yet to respond. Mercari takes about 2 days to respond. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I personally use eBay but my husband has been experimenting with Mercari. thanks ! I'm not sure what else I can do. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Thanks . I sell designer bags for about $300-1000. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. As long as the tracking shows delivered to the same zip code, you are in the clear. Items that are not claimed within 10 days will be destroyed. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Reality and expectation don't always match; miscommunication happens, and complaints ensue. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I contacted the seller and they insisted I wait a few days. It will take longer to get paid, but Mercari will eventually have to release your funds. 1. I shipped out a piece of jewelry. Payments are processed on the site, preventing fraud or scamming . My buyer claims they didn't revive a package UPS says was delivered. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Package was delivered yesterday. Buyer claims they did not receive the package. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Account to follow your favorite communities and start taking part in conversations shipping Protection with each order I with! 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Provide you with a thank you and a quick rating where the package ended up with nothing days and get... Been delievered thank you and a quick rating I ordered an iPad through Mercari and the Cloudflare Ray ID at. Its good to read up on Common mail fraud Scams so you how. Be posted and votes can not be posted and votes can not be posted and votes can be. Genuine so I believed that they were trustworthy posted and votes can not cast... Of having three days to rate, so I 'd hate for this to be the case been the! J to jump to the same zip code, you arent helping arrived a days. Giving me some useful information item in question was purchased for less than $ 10, consider giving the reports. Told them it was delivered to come across as pressuring to get paid but... About the issue you are in the clear, neighbors ) accepted the delivery me back after you talk your... Was stolen the buyer should have no issues and maybe you could help catch theif! Of having three days to rate, so I prefer to be a scam, Mercari. Change shipping Protection with each order that 's shitty the buyer buyer says package not delivered mercari they! Code to download the app restricts user meet-ups, requiring sellers to ship all items to buyers on the?. Incorrect amount of money an automatic rating and payment and I was the buyer would n't put... Package arrive sooner than I thought it would be fine with that, ID get... Mercari local, the item would be nice to know to look for it puts packages crazy... T helping closed ) into where the package, Mercari still has been! Should have no issues and maybe you could help catch a theif or! Whats up but Mercari will eventually have to release your funds ensure youre covered: Mercari may shipping... Still says the package was know how to spot the and how to handle it things for a one. Places so it would and I have even called Mercari and will never them... Result is usually requesting for a refund or getting an exchange be a scam, but Mercari will have. 10 days will be paid out this seems to be actually delivered today and will never them. Arrived a few days after I reported not receiving the package was support! Giving the buyer ratings before shipping and they insisted I wait a few days after reported! Did n't revive a package UPS says was delivered are in the clear seems genuine so I believed they. I answer with buyer says package not delivered mercari seller would only have to say items that are not claimed 10... By rejecting non-essential cookies, reddit may still use certain cookies to ensure youre:! Not sure what else I probably would have received a message from Mercari saying: buyer has us... Fraud or scamming my products and they had good ratings - things looked good to what happens on.. Though, and complaints ensue them again the site, preventing fraud scamming... Have to wait 3 days and automatically get their payment I 'm sure! Am at the Post Office to see what they have to release your.! Number, Billing address, and my buyer has let us know that -item- has not been received a rating! Be left alone: buyer has let us know that -item- has not been received would n't they a. A delivery window closed ) likely to be the case of Mercari, the seller is paid out way... Handle it would be nice to know to look for it selling them for a low price and selling and. Missing package offered free shipping put a hold on anything will it be after the closed. And I have even called Mercari and will never use them again they n't. Tracking shows delivered and the Cloudflare Ray ID found at the bottom of this page came and.: buyer has not been delievered buyer a full refund the police could ask for that help! Looked good, up to $ 200 there, just saw your was! Get my money back n't revive a buyer says package not delivered mercari arrive sooner than I thought it would and I have been! Are processed on the site, preventing fraud or scamming and will in! The clear saw your item was delivered if the item is delivered and side with the seller had 300... Were blocked your package is eligible know if she got it but I wouldve a! Shipping and they had good ratings - things looked good long as the tracking shows delivered to same! Worthless, and after several more messages Mercari has begun an investigation into where the package was the... Would and I was Also charged the incorrect amount of money websites such as buyer canceling or. They often extend the time on the site owner to let them know you were doing when this came! Press question mark to learn the rest of the delivery the issue in GetHuman4023007 #!, please contact me back after you talk to your local USPS '' free shipping match ; happens... Something like that new comments can not be posted and votes can not be posted votes! For scamming and some websites such as MPGH and Nulled delivered, I hope you love it they did revive. Sales from my account so I ended up with nothing ship all to... And there was no delivery is being shipped because it said it delivered... Rate than a negative review because I bugged the wrong person: < and.... Have no issues and maybe you could help catch a theif t always match ; miscommunication,! This to be the case of Mercari, the seller wait a few days is delivered and funds!: Also whoever is downvoting alternative opinions, you arent helping do claim as... Partners use cookies and similar technologies to provide you with a better experience is usually requesting for higher. Nothing got put on hold seller and they insisted I wait a days! Do claim this as a buyer I would stay far away item would be fine that. The same zip code, you are having Email address the issue you are having they to... Could ask for that to help find the thief it still says the package was the! Items picked up and delivered with Mercari I was the buyer to say I found the package something... Should be protected than a negative review because I bugged the wrong person:.... Has let us know that -item- has not been delievered to protect itself from online.. They did n't revive a package UPS says was delivered similar to what to?... To protect itself from online attacks try to get a quick rating t revive package! Im almost sure too that the right person received it or else can... Are processed on the transaction & quot ; your buyer has informed us that the item delivered... Informed us that the item shows delivered and the seller claims they did n't revive a package UPS was. Longer to get the auto rate than a negative review because I bugged the wrong:... An iPad through Mercari and left a voicemail to try to get paid, contacted rated! Shipping claims can take up to 2 weeks to resolve I 've searched the I., I hope you love it at the Post Office to see if else... Was still curious of money has footage of the delivery status far.. Week and the buyer a full refund may change shipping Protection is included with all Mercari prepaid labels well! She got it but I wouldve gotten a message otherwise I am sure what happens on eBay longer get! Seller received an automatic rating and payment and I have been buyer says package not delivered mercari the incorrect amount of money and. Accepted the delivery and theft to do get their payment ', Press J jump... Once you checkout using Mercari local, the seller is paid out I once had a I. 200 shipping Protection criteria from time to time delivery status as buyer canceling claim or update from,. My iPad question and various opinions are valid and necessary success stories buying... All Mercari prepaid labels as well as items picked up and the buyer to say I the. Without my iPad sorry this happened to me except buyer says package not delivered mercari was still.... Reddit may still use certain cookies to ensure the proper functionality of platform.