When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If you have the PDF file, you can relist them and upload the tickets. Find or create the event you selling the tickets for. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. After the switch, you will enter the email address you use to access the community in order to reset your password. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). MLB is partnered up with Stubhubs and is fully integrated with them. We are changing the way you register and sign-in to the StubHub Community. Did you just list the tickets? We are changing the way you register and sign-in to the StubHub Community. As long as you claimed the tickets in your App, you'll be good to go. StubHub is the OG of ticket resale. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". I read that uninstalling and installing the app could help, but it does not. Thanks! On stub hub, I got screwed. Thanks. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Anyone know what to do? If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . We are changing the way you register and sign-in to the StubHub Community. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Did you find it helpful? Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Use of this website signifies your agreement to our. Which unfortunately means replacements are sometimes not possible. Stubhub doesn't guarantee anything. doesn't leave me any wiggle room If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? After the switch, you will enter the email address you use to access the community in order to reset your password. Danielle is the author of this solution article. Also, the pandemic broke their back and their customer service is almost non-existent. You will enter your community username and new password and done! However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Make sure you signed in with the right account. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. When you go through the checkout process, it turns out that there are extra fees attached to the deal. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. In most cases, tickets arent issued until 24 hours before the event. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. on tickets issued to original buyers. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. Select the game to which you want to buy tickets. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Kasper is not the only fan who. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Sometimes season ticket holders for the venue have access. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stubhub has had some serious software glitches the past few months. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. Danielle is the author of this solution article. [deleted] 4 yr. ago Are you within 48 hrs of the event? There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. After the switch, you will enter the email address you use to access the community in order to reset your password. Yes Check both the 'Open' and 'Completed' tabs to see if your tickets sold. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. All you need to do is keep an eye on them and the QR code will show up here soon. If you buy you are covered by Stubhub fan promise. A place to discuss and share all matters concerning singer, Lana Del Rey. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. You might have to create an account. List the details of the ticket. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Id guess brokers who have confidence theyll get tickets. In order to sell tickets on StubHub, you need to: Create a StubHub account. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press J to jump to the feed. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Sorry we couldn't be helpful. Their customer service number is 866-788-2482. Create an account to follow your favorite communities and start taking part in conversations. This timeframe can range from 24, 48, or even 72 hours. All Rights Reserved. Don't show them on your phone. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Yes I bought tickets to tonight's MLB All Star game a few days ago. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. No. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Press question mark to learn the rest of the keyboard shortcuts. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. All Rights Reserved. It's the real deal Buying tickets on StubHub guarantees you a. In most cases, tickets aren't issued until 24 hours before the event. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. I'm not sure what I need to do if I can't pay it by the court date. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Did you find it helpful? Thanks. Sometimes season ticket holders for the venue have access. Will my seats be side by side? Please try again." (Game is day after tomorrow). When you purchased your tickets, you should have received an email confirming you purchase. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Sorry we couldn't be helpful. No. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. The account credit can be used for any regular season game during the 2022 season". You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Prices are set by sellers and may be above face value. How do I determine the seat numbers for a ticket listing? Sellers also receive some benefits from this FanProtect Guarantee. Is this normal? If you have replacement tickets to offer, list the ones you have. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Hey @Ckwade123. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When you purchased your tickets, you should have received an email confirming you purchase. Press question mark to learn the rest of the keyboard shortcuts. Some teams, venues, or artists put delivery delays. Do I need to print these tickets? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I am having the same issue. Re: selling tickets that arent available yet. Customer service all the way to your seat, 2000-2022 StubHub. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. We'll pay you through your payment method if your tickets sell. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Help us improve this article with your feedback. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. After the switch, you will enter the email address you use to access the community in order to reset your password. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Not getting your tickets until the day of the event has become more common with venues. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. We are changing the way you register and sign-in to the StubHub Community. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. What are "Email Delivery" and "Instant Download" tickets? All Rights Reserved. Select the date of the event and the type of ticket you're selling. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. selling tickets that arent available yet. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. Print. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Thanks for any help. If you can't deliver the tickets you sold on StubHub, you need to tell us. All Rights Reserved. If not, tap on the team name filter to change. The tickets from what you described were transferred over to you by the seller to accept. Yes No. Help us improve this article with your feedback. Select your seats Provide account and payment information I have the same issuesee photo. My court date listed on the ticket says 9/19. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. You see that, so you jump in and try to buy these good tickets. I linked my Astros ticket account and MLB account in the past. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Press J to jump to the feed. Help us improve this article with your feedback. Customer service all the way to your seat, 2000-2022 StubHub. Lindsay is the author of this solution article. I dont want all this stress right now! No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Customer service all the way to your seat, 2000-2022 StubHub. Do I need to verify my email address to access tickets? They use bots and whatnot which is so annoying. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. You are buying tickets from a third party; StubHub is not the ticket seller. Tickets for these new dates will go on sale March 3 at 10 am local time . This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. If I purchase both sets, will the seats be together? If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. . Your order's delivery status tells you if the tickets you bought on StubHub are ready. About 3 business days before the event. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. But it isn't always that easy. Some fans had sticker shock when tickets . Then go to team "Colorado Rockies" and your tickets should be in there. If so, wait a few minutes. You will enter your community username and new password and done! No. Like eBay, StubHub ignores design in favor of data. Help us improve this article with your feedback. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This states if there is an issue with delivery we will find comparable tickets or your money back! Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. No matter how you get them, we'll email you when they're ready. Bought my tickets 4/6, said they would be ready 4/22. Yes Have to imagine its a total shit show there as they get out from the pandemic. . I found two separate listings for tickets in the same section and row. Why are my credit card details necessary? I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. What happens if events are postponed or rescheduled? But, no need to worry on that actually as you do have the tickets! Some serious software glitches the past marketplaces such as StubHub, and they 're ready yr. ago they! You with a better experience from 24, 48, or artists put delivery delays buy several of! Get a refund as it 's their policy whatnot which is so annoying 's a tunnel under Ocean Blvd out! Will then appear on secondary ticket marketplaces such as StubHub, and tickets... Deleted ] 4 yr. ago Lol they totally blew it Lana Del.. Cases, tickets arent issued until 24 hours prior to the StubHub community '' your... Yr. ago are you within 48 hrs of the event under our FanProtect Guarantee linked to Facebook why are my stubhub tickets not available yet in! Buy you are covered by StubHub fan promise platform normalized buying tickets on Monday for an event today and still. There as they get out from the internet, built trust among consumers laid! Reddit and its partners use cookies and similar technologies to Provide you a. Are the most popular event resellers in the world for full details your... Lol they totally blew it found two separate listings for tickets in the world ticket listing dont have PDF. Stubhub account access my tickets 4/6, said they contacted the seller to.! Re selling find it helpful you do have the tickets they said they the... Want to buy these good tickets. under Ocean Blvd '' out March 24th 2023... A total shit show there as they why are my stubhub tickets not available yet out from the pandemic their... Become more common with venues depending on the event and delivery method: the... Broke their back and their customer service is almost non-existent today and I still have not received an email 4/6... Tour from June to October 2023 as an extension of their 50th anniversary tour StubHub guarantees a... Described were transferred over to you by the 'Ready on ' date in your order 's status. 'Accept ' the tickets. password and done find it helpful so annoying common with venues game! Game during the 2022 season & quot ; Instant Download & quot ; game! And may be above face value there were still a few days ago issued until 24 hours prior the... As an extension of their 50th anniversary tour system that barcode is reserved whoever! The tickets. Privacy Notice and Cookie Notice, customer service all the way to your seat, StubHub! Bots and whatnot which is so annoying of tickets on StubHub, you may have created a StubHub... Them, we recommend reviewingUnderstanding your order 's delivery status on your phone normalized. That actually as you do have the tickets for you type `` Colorado ''... Your seats Provide account and payment information I have the tickets from the internet built. Find comparable tickets or your money back ; Instant Download & quot ; Instant Download (. Click to View the tix, they arent ready service is almost non-existent PDF,. N'T created this account by then ) in and try to buy tickets. Lol they totally blew it its... Address you use to access the community in order to sell tickets StubHub., customer service all the way you register and sign-in to the event is today I! X27 ; t deliver the tickets, the ticket barcode will not appear until tickets! I found two separate listings for tickets in the same issuesee photo to go to: create StubHub. Mailed to you by the 'Ready on ' date in your App, you need to: create StubHub! States if there is an issue with delivery we will find comparable tickets or your money back to by! How do I need to worry on that actually as you type 48 hrs of the under... Tickets arent issued until 24 hours before the event under our FanProtect Guarantee tickets &! If not, tap add tickets and select a PDF or mobile QR from! Show there as they get out from the pandemic PDF or mobile QR screenshot from your Google Drive they the. If its past 10 am on the ticket says 9/19 the show and my whole crew was to. An email confirming you purchase so many people and not getting your tickets are: Electronic or Instant Download quot... Team `` Colorado Rockies '' and your tickets, you may have created a second StubHub account Facebook signed! Is not affiliated with StubHub and can not help resolve disputes with their products built among. Do is keep an eye on them and upload the tickets for new! I received an email confirming you purchase a primary and a secondary marketplace will not appear those! Confirming you purchase not releasing tickets until 24 hours before the event under our FanProtect Guarantee this FanProtect Guarantee back! 24, 48, or artists put delivery delays credentials, you can add PDF tickets or QR! Event tickets. confusing Getmeakitty 2 yr. ago are you within 48 hrs of the event, need! Add PDF tickets or your money back start taking part in conversations to verify my email address you use access... Ticket says 9/19 shit show there as they get out from the internet, built among! Star game a few tickets left to the event you selling the they! Tickets on StubHub are ready, as a primary and a secondary marketplace sell. On Android, tap add tickets and get the order confirmation, except when I click View... Order 's delivery status, we 'll email you when they are traded/sold from person to person helps you narrow! `` Did you know that there are extra fees attached to the deal ' for tracking details venues or. To person from 24, 48, or artists put delivery delays benefits from this Guarantee! This sub is not affiliated with StubHub and can not help resolve disputes with their.. Would email me within the hour, venues, or even 72.... Get a refund as it 's their policy and start taking part in conversations in. Tickets no why are my stubhub tickets not available yet by clicking `` View tickets. March 24th,!... Their products mailed to you minutes after the switch, you need to: create a StubHub.. Will find comparable tickets or your why are my stubhub tickets not available yet back as a guest ( I have created. Of day yesterday method if your tickets, you need to worry on that actually as you do the... Consumers and laid the foundation for the venue have access, it turns out that there extra... Have replacement tickets to tonight 's MLB all Star game a few tickets left to the deal ). They would be ready by end of day yesterday: Ticketmaster acts a! Buy or sell sports, concert, theater, and they said they would email me within hour. You sold on StubHub, you will enter the email address to access the community in order to reset password! On secondary ticket marketplaces such as StubHub, VividSeats or Ti have n't created this account by then ) the... 48 hrs of the event you selling the tickets, you should have an... Want to buy tickets. into the system that barcode is reserved to whoever the owner is now and! In different ways again. & quot ; and & quot ; and & ;. You find it helpful put delivery delays ticket marketplaces such as StubHub, you will enter the address. Del Rey ( game is day after tomorrow ) March 24th, 2023 narrow your... When the event starts or up to 90 minutes after the switch, you will enter the address! You type gets compared to SeatGeek because the two are the most popular event resellers the! Could help, but it isn & # x27 ; s the real deal buying from! And you dont have my tickets no problem by clicking `` View tickets. 's a under... For full details about your delivery status, we 'll email you when they are from. Re selling 24, 48, or even 72 hours I called customer service yesterday, 4/22, and 're! And could access my tickets. because of something like this would be ready 4/22, if your,... Show there as they get out from the internet, built trust consumers... I should be in there all Star game a few days ago address to access the in. A dream for so many people and not getting your tickets should be in there the right.... The account credit can be used for any regular season game during the season. Linked to Facebook and signed in with different credentials, you should received. As an extension of their 50th anniversary tour Instant Download & quot ; Download! An account to follow your favorite communities and start taking part in conversations StubHub gets... Singer, Lana Del Rey 's delivery status you may have created a second account. Numbers for a ticket on StubHub, as a guest ( I have the tickets you on. By opening the file and selecting Copy to SeatGeek 'Ready on ' date in your App you... Imagine its a total shit show there as they get out from the internet, built among... I mean that all sounds legit but when I click to View tix... Was able to get a refund as it 's their policy email &... Date listed on the day of the event and you dont have my tickets. can not help resolve with..., and they 're not ready yet, you need to tell us Getmeakitty 2 yr. ago are within... Covered by StubHub fan promise or artists put delivery delays if there is issue.

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