We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I have owned this app for over 9 years (since Jan 2010). The app only has electric data for February . But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. So it makes . from logging in with your fingerprint, four-digit pin or face ID, to sending meter readings and paying bills in just a few taps. And if you're a smart meter customer, you can set . Dont rely on your smart meter either, if you have one. Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. Submitting up-to-date readings before then will prevent companies from estimating electricity use and charging the higher rate for energy used before the price is increased, energy experts have said. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.Top tip: keep notifications switched on to get the latest news. Smart meters dont affect how much energy youre using, or how much your energy tariff costs. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). Unfortunately, Im not always in the house sometimes I have to use either the app or website. MarketWatch provides the latest stock market, financial and business news. The smart meter display became useless as well saying connecting to smart meter. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. I was moved to BG last October when my supplier went bust. Copyright 2023 Apple Inc. All rights reserved. Let us set everything up for you and leave you with one less thing to think about when moving house! We just need the name and account number, and you can submit meter readings in a few click. Are smart meters accurate? . You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. About Us. You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. This must mean my monitor or smart metre are not functioning. Finally the figure is converted to kWh by dividing by 3.6. by Direct Debit, Centrica Business Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. Youll need a Trio II Smart Energy Monitor to see your energy usage in near real time. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. ignore any zeroes at the beginning and any numbers after the decimal point. Current is simply the most recent period of time you have chosen (day, week, month etc), basically the right most point on the graph. alerts, Paying my energy, Paying Meter reading or lack thereof can be very expensive. And our app is here to help you. Heres a list of the tasks that you can complete without having to talk to anyone on your online account: If youd like to access your British Gas online account you can click the button below or click here to find out more about your British Gas account. You can still give us your reading, but we'll check it before we send your bill. On average, Loop households cut their energy use by 10%. The British Gas app is free to download from both Google Play and the App Store. If you dont have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. If you dont have one, registerfor one today. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Traditional meters are much more efficient and much less of a head ache! write down the number from left to right. You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. gas safety, EV charging points for By having everything online only, the company saves money on overheads, and therefore you save money on your bills. Submit a meter reading. plans, Micro Plug your smart energy monitor back in. British Gas - readings can be submitted until 14 October via its webform. Im not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. Download our app. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. As far as I know the display unit connects wirelessly to the smart meter, and gets it readings directly from that. Useful 1. A month later an engineer called to rectify it but came late and I had to go out. Solutions, Commercial plumbing Find out more about the Warm Home Discount. 1. Sep 26, 2021. If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. Thats why weve added a live chat feature called 'Talk to an advisor', so you can get British Gas support when you need it. Any products or services displayed on this webpage may only represent a portion of the options available to you. britishgas.co.uk. and the app . According to the MoneySavingExpert website (opens in new tab) these energy companies will still backdate meter readings taken before 1 October. Divide this figure by 3.6 to show your usage in kWh. If the GAS LED light is not flashing you will need to contact your supplier. We all want to cut down on our energy usage and bills. He was spending an extra 30 a month on water than he needed due to a leak. To read the meter: press the display or display select button. It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. When should I submit my gas meter reading? Direct Debit, New gas & electricity my meter, Submit a How often do British Gas ask for meter readings? Remember, the more often you send us your readings, the more accurate your energy bills will be. Let's face it: paying a bill isn't fun. If you have a traditional meter, it suggests submitting your meter reading on the app or online. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. statement, Help with Thats why weve filled our new app British Gas with helpful, easy-to-use features. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. Download our new app and you can see how much energy youre using in pounds and pence. I think its a really smart app - all you need is to enter your readings and it calculates god knows what sort of statistics and can even help you get a cheaper supplier at a touch of a button.But its too complicated. If we are not able to use your reading we will be in touch. bills, Set up a How to read your gas meter and convert this reading to kilowatt hours. MPAN/MPRN/meter serial number? Each region of the UK has its own gas and electricity distribution network operators (DNOs). The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). a bill or statement, Set up & The gas meter in your pictures looks remarkably the same as the ones here. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. meter, Help with Smart Meter - no data in British Gas App since mid Feb. 14 March 2022 at 10:30AM in Energy. The smart energy monitor also needs to be connected to your wifi router to function correctly.This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere, anytime.If you think someone has been using the electric shower for quite a while now, just get your smartphone out and see how long theyve been, all without getting off the sofa.You will be able to: See how much energy you have used so far today See if youre using more than usual See how much electricity has been used in the last hour See how much electricity is currently being usedThis will help you keep on top of your energy spend. - Top up your smart pre-pay meter. Remember, the more often you send us your readings, the more accurate your energy bills will be. Posted 1st Mar 2023 (Posted 4 m ago) This is just a rant, really. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. UK "smart" energy meters. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Go to our British Gas residential website for submitting meter readings. British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . What is going on. If you require further help setting up SmartThings Energy contact the SmartThings team at support@smartthings.co.uk or via web chat here. The app can only show you the cost of your energy if you enter your rates. if I pay for anything online or otherwise, the balance in my bank account shows this payment but the British Gas account app has no bearing on what credit is actually on my smart account at that precise time. Awful app and never gets better! Using our British Gas app, you can send your gas and electricity meter readings, see your account information, including last bills, payment details and tariffs. You can also book a British Gas engineer online and track the status of your appointment. One of the benefits of having a smart meter is that it sends us meter readings automatically, which means you dont have to submit them yourself. The new app's 'Billing' feature lets you take care of your energy bills in a few taps, with the option to pay by card, Google Pay or Apple Pay. It's the simplest way to manage your energy. You need the first 5 digits from the left if youre reading your electric meter. Energy But its especially important to do it on Friday before unit prices for energy increase. This useful application makes it easy to monitor your household utility meters. And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . Have a recent bill to hand to easily submit your energy meter reading. For more information, see the developers privacy policy. Landlords and agents can and should help with this process, though. Get a quote for Need more help with your meter? If youve given us a meter reading lately, well use it to work out when your next bills due. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. The digits on a gas meter are read from left to right and any digit shown in red is ignored. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) Moving However, still very little in the way of useful information which would help us save money/usage. And if you're eligible, you could get 140 towards your energy bills. We would like to show you a description here but the site won't allow us. If you don't have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. I have tried several times . conditioning, Commercial Appalling from such a large company that makes billions in profits. 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