I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. 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Tony Xu: Send me feedback at any point in time. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Is this a service that restaurants would actually pay for? And the way we do that is really with two types of products. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. After that, Im done with all of that, he said. But thats at least what I found in our journey thus far. And thats really I think the spirit of how DoorDash operates. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. I never hesitate to take calculated risks and try new approaches. Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. And youre almost making tweaks along the way. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. What could go wrong? When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. Deciding on the features for the company's products. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Doordash does a great job of staying a step ahead of the curve. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. 911 dispatchers are the first responder to the emergency. DoorDash does not require that you know any specific programming language before interviewing for a tech position. So what does it mean to be a world-class CFO? When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? justafluke__ 2 mo. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. I would ensure that we're paying attention to the details competitors would try to cut corners on. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. Drivers who sued over their tips. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? So Ill be quick. Combo with drink? And in fact, the company almost ran out of money by the end of 2017. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. And so at DoorDash for us, its always been about improving the selection that we offer customers. Hungry people. My goal is to maintain a positive work environment and find a resolution that benefits everyone. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. Tony Xu: Of course. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. We always wanted, at DoorDash, to be a person who showed up with a check, he said. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. And whether thats up variance or down variance, you should be prepared. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. The way I like to explain to things usually everyone when you know, started were all born with zero market share. It's a big banner which has the 12 values organized into 4 themes -. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. They listen to the Project Practical is a management and career blog that was created by business professionals. I would also plan the delivery route in advance to avoid any delays. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? Joy Huang: Nice. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. The first question is, what is your favorite class at the GSB? But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. And maybe what some outsiders have written about us or thought about us. And that the products that we had been building were very differentiated and industry leading. Its been truly a pleasure. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. The . And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. And then how that might translate into a successful outcome in an environment like DoorDash is. That was Tony Xu, cofounder and CEO of DoorDash. DoorDash 1 year 10 months Legal Process Coordinator . And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Joy Huang: Thank you both for the questions. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Interested to advertise with us? To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. But for us, it was this value choosing optimism and building a plan. 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