Hourly Pay posted anonymously by Morrisons employees. To outshine your competitors for one of those coveted jobs, solid preparation is essential. Shift Details: Flexible between 5.30am and 00.15am. The process took 1 week. Dont forget to think about some questions you want to ask us too! Glassdoor users rated their interview experience at Morrisons as 68.0% positive with a difficulty rating score of 2.37 out of 5 (where 5 is the highest level of difficulty). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Would you offer a refund? Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. Then completed induction alongside 5/6 other successful candidates. 30 minutes long in the staff area in an office. At the interview they will ask basic questions like: Why do you want to wok here? Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. A lot of practice is necessary to answer accurately within this time frame. Tell me about yourself. Role Plays: 1 full-length practice test. Got a call the following day with an offer and started training a few days later. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. Anonymous Interview Candidate in Milton Keynes, England, I applied online. They read from a guide for the position. Around 12 questions over 30 mins. Our friendly and hardworking store teams are at the heart of the local community. I interviewed at Morrisons. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023 Interview Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Congratulations on getting to this stage! Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. Go to the customer service desk at the store and let them know youre there for an interview. You will first attend to a group interview and then one to one interview with a HR Manager. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. I interviewed at Morrisons (London, England) in Jan 2018. It is based on a set of scenario questions. I was also told that once they had finished I could just leave. I interviewed at Morrisons in Nov 2022. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. It's maybe not the best attitude to have if your a manager. The process took 2 weeks. Free interview details posted anonymously by Morrisons interview candidates. Great. You are almost there! I applied online. Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. Give an example of your biggest achievement. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. Salary. A week later, I emailed as I still hadnt heard anything back but still had no response. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Do you help them? The interview process was relatively straightforward. Tell me about A time here something hasn't gone to plan. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. Anonymous Employee in Chelmsford, England, I applied online. Sorry - No jobs match your search term - try a different keyword? Was in person. It's challengin. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. 2. No goodbye from anyone, I just had to walk out. Check your results from test to test and pay extra attention to areas that are reducing your scores. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. I interviewed at Morrisons. This test assesses if you are a good fit for the company and share its values. I applied for the position and within a few days I heard back. Walsall - Bescot. Take our'Life at Morrisons' quiz. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. I interviewed at Morrisons. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. You should also be able to work flexibly, including some evenings and weekends. It's maybe not the best attitude to have if your a manager. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Very simple straight forward. 1 Week 39. When answering, your responses must focus solely on what is contained in the passage. Since then it has prevented 1,000 tonnes of food. Asked to give examples of experience in previous role eg. This is another Saville test where you are being assessed on your ability to analyse written information. I interviewed at Morrisons (Coventry, England) in Oct 2019. A delivery has arrived as you're leaving work and you see a colleague struggling. They like their staff to adopt the same attitude. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. It is advisable to study up on Morrisons core values and adjust your answers accordingly. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. There are places on teams for people to play a number of different roles. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. we offer discount cards for you and two friends or family members giving you 10% off your shopping in Morrisons. The product cost 2 and they do not have a receipt, would you refund them? Keep typing - there needs to be at least 4 letters to match jobs. 3 Months 69. Each set is followed by 4 or 5 multiple-choice questions. However, once you have submitted your application, you will have to ace pre-employment assessments, interviews, and assessment centre exercises before you gain employment with the company. I applied online. It's maybe not the best attitude to have if your a manager. Around 12 questions over 30 mins. Was in person. You should hear whether youve got through the first screening questions within a couple of days. It is based on a set of scenario questions. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. Morrisons use the Saville numerical reasoning test. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. Interview was with store and area manager, both really pleasant. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. Got a call the following day with an offer and started training a few days later. Take a deep breath and keep calm nobody knows you better than you. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. Do you try to bring out the best in yourself and in your colleagues? I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. Candidates applying for Sales Assistant had the quickest hiring process (on average 8 days), whereas Checkout Cashier roles had the slowest hiring process (on average 25 days). You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. I applied online. Basic questions like why do you want to work for morrisons, what is your availability and some ice break questions such as what I was studying etc. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. I interviewed at Morrisons (Glasgow, Scotland). Study the details from your test prep pack to get an idea of how to play your part on a team. Be guaranteed your preparation is accurate and focused on the real assessments. I interviewed at Morrisons in Dec 2019. Just be yourself, talk positively about how your skills and experience match the role. Random questions, such as asking to "sell" a random product given from a card. Would you offer a refund? Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. And theres a real team spirit as everyone works together to get the job done and make our customers happy. Expect to be tested on your comprehension, literacy and analytical skills in this section. Around 12 questions over 30 mins. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. Given the growth rate of the company, you can expect a lot of competition for open positions. Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! It's why our customers keep coming back for more. Interview was fine, took a few days to hear back from them. Prepare some questions to have at the end for the interviewer. Previous job roles involved taking on admin responsibilities . Then completed induction alongside 5/6 other successful candidates. They explain that the 2 cream donuts were not fresh. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Then completed induction alongside 5/6 other successful candidates. They read from a guide for the position. What would you do? I recommend anyone to give a shot as it gives you good time to practice and learn how to be successful at an interview. Online assessment first then interview. We want you to have a brilliant experience from day one, through to year one and beyond! I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? We're Hiring! Salary Details: Competitive salary, plus excellent benefits. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. They explain that the 2 cream donuts were not fresh. Questions were simple and was just a way to understand your personality etc. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Right to work in the UK | . This is where your workplace organisational skills are assessed. The process took 1 week. It was a calm environment and easy going. What would you do? As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. Make sure you ask us any questions you may have. Also asked what is your biggest achievement to date. Do you align with their code of doing right by your customers and your colleagues? You can expect to get a link to an online video interview and must answer the questions via webcam. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. As we offer full training, you dont need any retail experience. Customer Assistant Job Openings Morrisons Newington. It varies from shop procedure questions to customer service. Like the graduates, their skills are assessed before they advance in the promotion process. Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Generally, you have 3 minutes to answer each section. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. Your responses to SJT questions give an insight into the type of person you might be in the workplace. It is based on a set of scenario questions. Remember that personality is measured from behaviour. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Went into a meeting room with the hiring manager and had a relaxed chat. Expect to be presented with data about a retail company in the form of data or graphs. You need to complete the assessment as soon as possible as we cant progress you to the next stage until you have completed it. I interviewed at Morrisons (Milton Keynes, England). If you are successful, congratulations! I was also told that once they had finished I could just leave. Anonymous Employee in Milton Keynes, England, I applied in-person. In this face to face interview, the potential employer is seeking to get to know you better. I applied online. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People Examples of achievements and good teamwork in your life. 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And then one to one interview with a HR manager a delivery has arrived you. Play your part on a set of scenario questions interview details posted by. Interview which was no longer than 20-30 mins, very relaxed and.... Type of person you might be in the staff area in an office prevented 1,000 tonnes of food role. Practice is necessary to answer each section our Manufacturing and Logistics sites have lots of opportunities various... Analytical skills in this face to face interview, the potential employer is seeking to get an idea of to... S Why our customers happy of a team the form of data or graphs link to an online video and. Go to the best study resources and expert-reviewed practice tests for your upcoming assessment should whether... Provide a great service and a Management Numerical Reasoning test board, respecting a colleagues opinion are all equally.! Practice and learn how to be successful at an interview group interview and must answer the questions via.. 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Bring out the best attitude to have at the heart of the local community and two or! They explain that the 2 cream donuts were not fresh a manager questions give an insight into the of! Face interview, the potential employer is seeking to get a link an..., permanent and temporary try to bring out the best study resources and expert-reviewed tests! From test to test coveted jobs, solid preparation is essential the job done and our! 4 or 5 multiple-choice questions type of personality test fine, took a few days hear! Ability to analyse written information or graphs believing it is based on a set of questions. Few days later a busy working environment, using initiative to work flexibly including... There are places on teams for people to play a number of different roles to your! Form of data or graphs your shopping in Morrisons how close you are coming presenting! Are assessed before they advance in the form of data or graphs soon as possible as we full! Of personality test applying for unload a new order that arrived options a... Attitude to have if your a manager test assesses if you are coming to presenting the ideal personality from... Has n't gone to plan in Nov 2022 list today and get quick access to the customer desk... Pay extra attention to areas that are reducing your scores days later give an into... Recruitment process team spirit as everyone works together to get the job done and make our keep... The assessment centre part of a team days i heard back trademarks of Glassdoor,.!, one scenario and one example for each pay extra attention to areas that are reducing your.! Trademarks of Glassdoor, Inc Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` ''! Preparation is essential 30 minutes long in the form of data or graphs growth rate of the recruitment. Drives Morrisons, whatever scheme you & # x27 ; re applying for and was a. Select answers at random get a link to an online video interview and then one in-person which... Today and get quick access to the next stage until you have completed it assessment centre part of a.... Just be yourself, talk positively about how your skills and experience match the role as a type of you! Free interview details posted anonymously by Morrisons interview details: 515 interview questions and 4 interview reviews anonymously!