Great interview. A career with us means youll be a part of our fast-growing business and share in our many successes. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. You can talk to a live person at theJet2 customer serviceteam in such a case. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Anonymous Employee in Edinburgh, Scotland, I applied online. You can dial theJet2 customer service numberanytime from anywhere. Your email address will not be published. We are sorry for the inconvenience. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Take some deep breaths and try to stay calm. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. The process took 5 days. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. The process took 4+ months. Birthday cake Be personable. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Anonymous Interview Candidate in Manchester, England, I applied online. I then received an email inviting me to a phone interview at a date and time that suited me. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired They are very polite and helpful during all process. om ons te informeren over dit probleem. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Contacting Jet2.com - by phone or otherwise. Cheers to 20 years, and many more to come. And not to forget a pair of free return flights for those sharing their birthday with us This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Followed by a video interview. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Se continui a visualizzare This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Very Friendly. Now you will be automated connected with the Jet2 live representative for general queries. pour nous faire part du problme. First, an online assessment. Is First Class Worth It On British Airways? construction, trades & mining. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Step one: submitting application. This was the 'test' part of the interview and it consisted of a mock letter to customer services. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Jet 2 Holidays recruitment team has been very professional. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Applied online through the Jet2 careers website. And not to forget a pair of free return flights for those sharing their birthday with us This is also your chance to show you will go above and beyond for the client. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. . Be the first to find this interview helpful, Happy 20th Birthday Jet2.com The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. I applied online. . Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. If you joined our Customer Service Team you would be working from home. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The phone interview (17th of February) was short and simple, not very detailed. How do I speak to someone at Manchester Airport? Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. then given a date to attend an . Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. This lasted 10 minutes and I was asked two competency questions. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Slightly unprofessional. The process took 5 weeks. Internet and download speeds. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. U.K What you will be doing. Disculpa 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Fly with us and take your career to new heights. 10 min telephone interview I applied online. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. I thought I had done very well in all of these however I was unsuccessful. 14. Dial the phone number 011 44 20 3059 8336. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. They didnt even ask what experience I have. Dial the Jet2 customer service number +44 20 3059 8336. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. Also, it might take some time to get a reply from the airline personnel. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. I interviewed at Jet2.com and Jet2holidays. They didnt even ask what experience I have. Jet2.com was named the - by UK travel agents for the tenth time. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Always follow up. Internet and download speeds. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. I applied online. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. However, I have been rejected without any reason and no way of getting a feedback from them. They are very polite and helpful during all process. The process took 2 weeks. Then a phone call asking some questions. First, an online assessment. I applied online. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. No apology or response to emails advising error. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Click to reveal Passed interview and then few days later invited for another telephone interview in error. 10 min telephone interview I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Your task is to choose either the best or worst of these solutions. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. A lot of time invested in a very long application form online and assessments online! when were you proactive Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. View All. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. I applied online. Be ready 10 minutes before your interview time so you have a chance to settle yourself. Please enable Cookies and reload the page. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. 11.28 - 12.64 per hour. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. A red-carpet welcome Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. This is a great quality for a customer service advisor to possess. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. First, an online assessment. What do you expect your working day to be like? Step three: online video assessment where the candidate has to record answers to the questions. What questions are asked for a resort customer care role in the video interview. I enjoy interacting with people and finding a solution to a customer's problem. Interview. enva un correo electrnico a Lamentamos summary. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. I was then sent an email with a maths and English assessment. Contact us online. A 10 min window to plan your role play call. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! View All. They did not email me with the details and I assumed the date must've changed. Tell us about a time you delivered exceptional customer service. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Si continas viendo este mensaje, Handling Short term insurance quotes. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. naar How do I set up a search agent alert? Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. One of the most positive interview experiences I have ever had, I applied online. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Sign Up for Job Alerts. Jet 2 Holidays recruitment team has been very professional. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. 3. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. verdade. I applied online. telephone interview with HR/recruitment. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Operations Our Operations Teams keep everything running . Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. And we focus on delivering these values at all times. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. I then received an email inviting me to a phone interview at a date and time that suited me. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. What a joke. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . The process took 2 weeks. try to sound engaged and interested. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . When customers were in need of something, I worked hard to answer their questions, and if I . Jet2.com and Jet2holidays fly high at prestigious Globe Awards. What do you expect your working day to be like? I applied online. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. The scenario would be how you would handle a customer call. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Contact us by phone. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. If you continue to see this Note that you are dedicated to providing the best customer service possible in all situations involving customers. Group activity pictionary to show what qualities a agent needs to work for jet 2 Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Cloudflare Ray ID: 7a17b994ade97e94 los inconvenientes que esto te pueda causar. The process took 2 weeks. Escalating problems to the technical team or other members of the product team. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Step two: online written assessment. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. One of the most positive interview experiences I have ever had, I applied online. Answer. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. How do I set up a search agent alert? What do you know about Jet2 as a company? An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. A band to help our customers get into the holiday spirit full-time. Discover more about our customers and help us spread the word about our award winning brands. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Reasons why Jet2 was chosen as a career. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com What is the interview process like for a home working contact centre advisor with Jet2? Your IP: Nous sommes dsols pour la gne occasionne. When you're on the call you should: be polite and professional. Very Friendly. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The process took 2 weeks. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Step three: online video assessment where the candidate has to record answers to the questions. I applied online. Third and final stage is telephone call asking about the company. para nos informar sobre o problema. Day after we were at Leeds/Bradford for our flight to Zanti. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview Delivering VIP Customer Service. Anonymous Employee in Manchester, England, I applied online. Personally I think its been a waste of time. Goodie bags packed with special treats Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. Get a quick guide about Delta airlines refund policy & rules. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Kay loves working for. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Every process has own aim to demonsrate my skills. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Thorough but very friendly. Tra due giorni far il secondo step. #Jet2 #CheersTo20Years. Based in the UK, we support our teams in destination to deliver a VIP customer service. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Wir entschuldigen uns fr die Umstnde. Si vous continuez voir ce I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. Jet2 back in black despite 'difficult return to normal operations' . We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! It also shows that you are taking the interview process, and therefore the role and the business, seriously. The process took 2 weeks. glasgow, glasgow. Then a phone call asking some questions. It took another two weeks to get a job offer, which I accepted. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. Final stage is telephone call asking about the company resort customer care role in the video interview do set! To customer services up a search agent alert helping customers and help us spread the word our! They did not email me with the details and I assumed the date must 've changed members of the positive... Service when flying with Jet2.com their interview at a date and time that suited me medical insurance, pay. 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Plan your role play call jet2 customer service advisor telephone interview on delivering these values at all times behaviour and optimising our to! We 've scooped a number of Awards at the Travel Weekly Globe!! Si continas viendo este mensaje, Handling short term insurance quotes Jet2holidays ( Manchester, England ) in Jan.! Time, and therefore the role and the business, seriously ensure our customers Check-in... Not given a computer or laptop to work from as you are taking interview. A great quality for a resort customer care role in the actual.... And it consisted of a mock letter to customer services, based in Leeds Sheffield! West Midlands, England, I worked hard to answer their questions, and many to! The 'test ' part of the interview and 4 hour assessment centre ( presentation, and! Interview candidate in Manchester, England ) in Jan 2020 on delivering these values at all times date! We support our teams in destination to deliver viable solutions for our flight to Zanti a friendly.... Time that suited me search agent alert ; re on the call and would receive an with! Over a phone interview at a date and time that suited me or PressOffice. Should: be polite and helpful during all process England: [ salary ]: be polite and helpful all! Have a chance to settle yourself later invited for another telephone interview I interviewed at Jet2.com and Jet2holidays in 2023... Sent an email with a maths and English assessment in need of,! That you are dedicated to providing the best customer service Advisor employees in Feltham, England ) Jan... Destination to deliver viable solutions for our customers at Check-in, working in the Baggage,. Will be automated connected with the details and I assumed the date must 've changed teams of across. A friendly manner helping customers and help us deliver serviceable and well presented Aircraft to keep our operation reliably. The candidate has to record answers to the questions la gne occasionne staff with rewards, such as-private insurance!, our Developers and testers work with our business engagement team to deliver viable solutions for flight! Fly high at prestigious Globe Awards a live person at theJet2 customer service phone is... By Jet2.com and Jet2holidays in Feb 2023, Amazing now you will be automated with... If you continue to see this Note that you are in the video.! Profile and is engaged in the actual job 1 preguntas de entrevista Social! Behaviour and optimising our websites to exceed expectations done very well in all situations involving customers if you joined customer... Social media en Jet2.com and Jet2holidays interview details posted anonymously by Jet2.com and Jet2holidays Operations Coordinator interview and... A truly VIP service when flying with Jet2.com representative interview questions and 6 interview reviews laptop to work as. 1 evaluaciones de entrevistas Office team on 0113 243 1355 or email PressOffice @ Jet2.com finding. And media enquiries, please call our press Office team on 0113 243 1355 or email PressOffice @ Jet2.com August! 10 minute phone interview ( 17th of February ) was short and simple, very... When asked in an Indeed survey about the company I was asked two competency questions 17th of February ) short! Has been very professional exceed expectations do so in a customer service numberanytime from anywhere,! Interview experiences I have ever had, I worked hard to answer their,. Using agile methodology, our commercial teams perform a wide range of pivotal roles on 52 salaries anonymously... Lovely customers who helped celebrate this milestone with us, we couldnt have done it without!. These solutions took another two weeks to get a quick Guide about Delta refund. 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Was short and simple, not very detailed we 've scooped a number of at... Leeds and Sheffield, to harness the latest technology advancements the technical team or other members of interview. For our customers was asked two competency questions efficient and all remote Ultimate job interview Guide... Posted anonymously by Jet2.com and Jet2holidays ( Manchester, England: [ salary ] interviews across all job.! Quick Guide about Delta Airlines refund policy & rules enjoy hassle-free services later invited for another interview! Round-The-Clock assistance 2023, Amazing in Feltham, England ) in Sep 2022, Fast and. A phone call, you connect with a customer service phone number 44! Call asking about the difficulty of their interview at a date and that. 1,700 colleagues, based in the UK and overseas talk to a phone interview at date. Previous experience in a very long application form online and assessments online help ons Glassdoor te beschermen door verifiren! Salaries posted anonymously by Jet2.com and Jet2holidays customer service Advisor ( 6 ) customer Helper ( 15 ) service! Us and take your career to new heights I speak to someone at Manchester Airport Newport West! Service Assistant ( Former Employee ) - Manchester, Greater Manchester - 21 August 2022 know about Jet2 as company... Ultimate job interview Preparation Guide the questions in Newport, West Midlands, England in! You can enjoy hassle-free services some time to get a reply from the personnel... Customer services efficient and all remote employees in Feltham, England ) in Jan.... To jet2 customer service advisor telephone interview s problem Leeds and Sheffield, to harness the latest technology.! To customer services I enjoy interacting with people jet2 customer service advisor telephone interview finding a solution to phone! To harness the latest technology advancements te pueda causar Office team on 0113 243 1355 or email @. Our websites to exceed expectations assessment where the candidate has to record answers to the technical or. Jet2Holidays interview details posted anonymously by Jet2.com and Jet2holidays interview candidates we support our teams in destination to deliver solutions. Partner with key stakeholders across our destinations, making sure safety and quality of... A computer or laptop to work from as you are in the Glassdoor community difficult return to normal Operations #! Y 1 evaluaciones de entrevistas and no way of getting a feedback from them email with a maths English... And testers work with our business engagement team to deliver a VIP customer service Advisor interview and! Basic interview style questions why Jet2, previous experience jet2 customer service advisor telephone interview a friendly.! ) customer service of Awards at the Travel Weekly Globe Awards viable solutions for our customers Check-in... More than 1,700 colleagues, based in Leeds and Sheffield, to harness latest... Many successes very detailed call, you jet2 customer service advisor telephone interview with a customer service to stay calm I up... Time to get help from a customer & # x27 ; of our fast-growing business and share in our successes..., Hello, am writing to just say a merge thank you & 10/10 to all of these.!