We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. So not a lot of decisions, just choosing the grade and tone of the fabric. We Owned Our 'New' Chair Over 2 Months Before Fixed. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. Much to our surprise they also have many styles of sofa's, love seats, and chairs. It was easy and quick! Sent Pictures Of Chair And Was Advised Parts Would Be Ordered So Tech Would Arrive To Repair. Shop elsewhere, don't buy here! Never will buy Laz e Boy againwish I could show you the pictures. Kelly went beyond the call of duty and helped us find better fabrics without any possible renumereation on her side. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. Maybe for many it's not a lot but I paid over $1000 for this chair and for me that's a good sum of money and would expect it to last much longer than two years. They also indicated that it was true. They seem helpless. I bought a double recliner couch that the arm pretty much fell off. I was told that they would call me to schedule a time. They were already having a huge sale, and we needed to furnish or new apartment. We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. He was so knowledgeable with all the different fabrics and options! He was also friendly, straightforward, and did not try to pressure us. I called the repair department and had to wait 3 months for an appointment. Practical due to the many available retailers. When it arrived on 1/27/2023, we were disappointed to see that the distance the chair had to be placed from the wall was 10+. Outstanding service Joe really took care of us. Double-picked blown fiber fill for improved cushion loft and shape retention. I sent an email to the customer service department and have not heard back from them the first two couches held up nicely, but not these. Customer service was absolutely no help and only offered me to dismantle my furniture and pick up/deliver the furniture myself to save the delivery fees. Will NEVER recommend Lazy boy to anyone In the future. Therefore, it was obvious we did not get what we ordered! So, we have no recourse and are stuck with the furniture. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. The units looked very nice and comfortable in the showroom. It was noted at delivery and a technician came out and fixed it. High-quality customer service to match the high-quality of the furniture! They refuse to post my reviews, just say they will send someone out to look at it again. A salesman at the local store said to contact customer service, I did, and they sent someone out. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. This visit was an absolute breeze. The BBB shows 32 complaints about this company for various reasons. LaZboy quality has dropped in the last decade. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. Ordered a $3000 electric recliner in black leather. She said the price is the price .No discounts. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. Our recliner is part leather and it is looking very bad. It was hard to let it go since other than that flaw it was beautiful. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. Despite the fact that both are still in excellent condition, I've never really liked them. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. 4. For the price of the furniture, this is simply unacceptable. First Available Appt Was 5 Weeks Later. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. First I was told delivery would be 6 months, and then October, and now I am being told it will be late November before it will be delivered. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! I know, I know the "dreaded" recliner. The squeaking sound from the springs / wood is unacceptable. We finally settled on 2 Morrison recliners and he ordered them for us. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. We had an awful time with Lazyboy recliners and would not buy them again. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. Apparently there was so much trouble with the style she bought that they discontinued them. It's attractive, comfortable, and a great value. We have two Lazyboy recliners. I don't recommend Lazy boy furniture because of this. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! I went in and an older woman helped me. We were looking for a comfortable chair for my 92 year old Mom that has terrible arthritis. They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. Minh, the store manager, was helpful and kind. Great selections and so many ways to personalize your home. We had our eyes set on a particular sectional but was too big for the space. There's a wide price range, with great deals starting around $300. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. We have been told it is normal. Lots of fabric choices, made in the USA. Our are really the colors which are best by using these sofas. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. The store was welcoming and filled with every kind of furnishing you might want. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. I own both Hancock and Moore and Bradington-Young recliners. Customize every piece here. No exaggeration: it was the perfect sales experience thanks to her. She emailed my wife the complete price of what we wanted. This is not your grandfathers La-Z-Boy design. We would not hesitate to purchase additional furniture from Patty and La-Z-Boy in the future. Patty was extremely professional, warm and kind. That's not to say today's Flex Steel recliners are the same quality unfortunately. I do not recommend La z Boy to anyone! Unfortunately, few stores carry all the styles so you're limited to trying what's on the floor. We called our sales representative, Max Cline, literally 20 times. Anyway the associate , Maria was very patient and helpful. She made it clean efficient and easy. Both of the La-z-boy recliners that I've had gave me problems. I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. This adds no cost to our readers and helps us keep our site up and running. Upon investigating, I found the wood framing was cracked. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. Third purchase at this store. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. Even the Small people that came in as a guest would lean to the arm, like they were falling into a gap. So many fun choices with such comfort. The warranty is a scam. The issue is due to materials and workmanship defects. Never buy their 2 for 1, usually something they can't sell. My salespersonJoe Mota was great, helpful courteous. I know the furniture is expensive, but very good quality. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. (I told the young saleswoman at Lazyboy yesterday that I thought most of the fabrics looked like the belonged in my grandmother's home, and she said, "Well, you ARE buying a recliner!" It took a year to get the thing then it literally fell apart after another year. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. August of 2020 bought a couch a the Springdale Arkansas location. I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! Lots of personal attention and so many options. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. Top Rated Best Home Furnishings Vs Lazy Boy 1 Christopher Knight Home Neville PU Push Back Recliner, 2-Tone Brown 1 Buy Now Normal: 38. and focused their work, they could address every concern. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. They called to let us know that we could go pick it up. The couch was delivered broken. The attitude of the representative I delt with was like "What do you want me to do about it?" We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! Not a good produce. She was of great service and has good taste and recommendations. I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. This isnt a matter of supply chain slowdown. Hard to get a call back. No budging on the final fees. When searching for quality reclining furniture for your home, one of the best brands to consider is Southern Motion. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. As of today, I still have no sofa. We bought a reclining loveseat about 11 years ago, and it's still in very good shape - except for the cushioning declining over years of usage. I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. Delivery date continuously is pushed back. The price was fair, in line with the competition or a little better, based on our research. They then relied on their name to coast for a long time and they cut corners. If you need comfortable things, go here and ask for Doug. The manufacture warranty for materials and workmanship is only one year.. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. (taking up much of my day off.) It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. Great options because it offers hundreds of choices on fabrics options and color. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! LUDICROUS! I work with Patty when I shop at La-Z-Boy. Ordered a couch and love seat Jan 26 with a "target date" of June. FlexSteel products will cost you $699 to $3299, and Lazy Boy products will cost you $699 to $2999. lol. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. I just paid 4500 for the set!!! the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. Thanks for helping us get it done I wish all businesses offered your level of customer service Thanks Guys Mike and Tina. I have called several times only to be on hold forever. I have a Flex Steel recliner from the mid-1980s. We looked at several different options, he helped us price out every option. In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. The brand also offers a full selection of household furniture and home decor. We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. I remember the service was good back when I bought from the old location on Moana. Not here in June, July, or August. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. The sofa does not hold its shape even after one sitting. I went here because I needed a new chair since my overpriced couch took a dump on me. 3. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? This was lazy boy of Sarasota florida. You can go to your bank and fill out a fraudulent transaction/scam form they will provide you for such instances. There was no hard sell, rather a very informative style of customer service which was much appreciated. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement. The warranty company denied the claim because the issue isn't due to an accident. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. It looks like the recovery is as good as it is going to get. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. We bought DH a power reciner by Palliser over two years ago. Model Fortune Laztime Full Recline. Still on hold 1 hr and 27 minutes.ridiculous! Have yet to reach a manager. We had a lot of questions. Almost not returning when we were ready to leave with the recliner and the sofa ordered. The section was returned, fixed, then delivered again. sjharris53.oh I love your chair! Some customers may find this unappealing. We were treated as a customer should be when we visited the store. His incredible service doesn't stop there. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). So, we loaded the chairbacks into our vehicle and brought them to the local La-Z-Boy store where we dropped them off at their front door. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. Two of the recliners foot rest sit on the floor tight. My DH also has nights where he can only sleep in his recliner so I understand what you're going thru. Were you able to purchase it locally? Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. There is a reason why this company has been in business as long as they have just amazing customer service and as I have the quality of the product is untouchable very happy with Ruben very knowledgeable looking forward to doing business in the future. We filed a claim. When I opened my garage door in the morning this huge box was sitting on my driveway. THIS IS OUTRAGEOUS! When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. We've had it ever since and my hubby sits in it daily. They are wonderful and extremely comfortable. Plus he has a neat first name! I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. Some of the parts are welded together but the welds were substandard. This site's sole purpose is to help you make the decision faster and with more peace of mind. By the morning of the 12th, I had heard nothing further, so I called to inquire about it. Three years later the couches look like they should be under a bridge. Each chair has only 1 arm because they are meant to be hooked together. The sales department are quick to answer the phone and sell a piece of furniture but after you purchase they do not continue to service their customers. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." Customers tend to have good things to say about the perceived quality of their La-Z-Boy sofas and sectionals, although they can be a quite bit more costly than other competitive options. Wow has the company changed! Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Very disappointed and frustrated with this purchase. in the last 15 or so years they worked on quality but they are by no means what they used to be. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. The noise is still unacceptable. Klaussner furniture doesn't hold up well or looks cheap. They have a one-year warranty on their leather. You did a great job Kelly. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. I cant say that enough!!! We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! I am sensitive to bad sales experiences, they make me crazy. Then Linda brings us papers to sign for delivery. We got three great recliners at a good price and are very happy. Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! The repair tech looked at it and said that is how it is supposed to be and left. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. I have had lazyboy furniture for many years. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. Joe was very helpful and knowledgeable. When we were satisfied with the choice, the price was way more than I expected. The frames are made of what looks like particle board. Patty was the opposite of all of those. I've owned a recliner from them for years and have enjoyed it. It is now almost 3 months and still no part. Plus, they don't look like recliners. As far as I am concerned Laz-Boy leather furniture is not with the money. Buyer beware. By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. That was on July 12. The material is so poor it pills and balls up and there's no way to repair or arrest it. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. I will look elsewhere the next time I'm buying furniture. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. This is Labor Day weekend. Like all things you read on the Internet, understand there is no better judge than yourself. And we are advising our family & friends about the lack of quality also. She instructed me about all the makes and models and sold me a chair. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! I wish this kind of customer service would be found everywhere I need to shop. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. Hi bamamom, The ektorp looks very nice (pretty) sitting in our downstairs family room. We'll never order from La-Z-Boy again. We are so excited to move home and enjoy our new furniture. They are so stiff that it takes all my strength to try and make it recline. We were very impressed with the service we got from Lisa and Rebecca. Labor is charged at a rate of $124 per hour. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. I just purchased a Lane. We just sit on our couches in the evening for a few hours. 1. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. The cons: Some mixed feedback about the in-store sales experience and perceived quality. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. She helped us get exactly what we needed to replace an old lift recliner. It's a $2400.00 leather couch. I sleep in it total, 3 months of the year. He didn't pressure us and let us take all the time to look at couches. If I could have rated them lower than one star I would have. My husband is an Engineer, and he said the construction was great. I guarantee you this, I would have spent more time looking if it wasn't for t h is. We were told that LA Z BOY made a corporate change in December 2022 without telling their outlet stores or any customers that they were no longer going to make a power (?) 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