For a comprehensive look at the radical corporate reorganization efforts at Zappos and their effects on employees, Roger D. Hodges 2015 story for New Republic is a great read. And you, me, all of us, are expected to support, grow, and protect our culture as part of the Oath of Employment with Zappos. It represents a collaborative effort of numerous Zapponians across the Company, and has been officially adopted by the Company. Zappos equipment should not be used for non-company business, though incidental personal use may be permitted on a case-by-case basis in accordance with our other policies and procedures. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Instead, we carry ourselves with a quiet confidence, because we believe that in the long run our character will speak for itself. Have you WOWed at least one person today? The principles of accountability and improvement underlying the company's supplier responsibility are major objectives because of the need to ensure safe and ethical working conditions as well as compliance with various regulations in the global business environment. Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. Ask yourself: How much do people enjoy working with you? Accordingly, our financial books, records and accounts must reflect transactions and events appropriately and conform to applicable legal requirements and to Zappos system of internal controls. Do you believe in what we are doing and where we are going? Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. It is your responsibility to protect as best you can Zappos assets and ensure their efficient use. A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. The culture encourages you to be the same person you are at work as you are at home. Amazon has adopted guidelines designed to implement this policy. A law is defined as: . This list was further narrowed down, and on February 14, 2006, the Core Values were introduced. What can you do with your team members so that you feel both like a family and a team? Zappos is an effective learning organization because they establish from the first day a commitment to learning. Subscribe to our newsletter. Be Adventurous, Creative, and Open-Minded 5. How do you challenge and stretch yourself? A year later, at the age of 26, Tony Hsieh became the CEO. In addition, the authors emphasize the importance of valuing others' autonomy and dignity. And for these Zapponians, it's the perfect backdrop to build meaningful connections. The thinking often goes that fixing things before they are broken is better than turning up one day and realizing suddenly nothing works. Since adopting Holacracy in 2014, we've evolved how we use self-organization to find ways to layer our culture, core values, and focus of people into the system in a way that works for us. Zappos Insights Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Download and print these Zappos-inspired adult coloring pages that are sure to make you smile. Source: Zappos.com, inc. Code of business conduct and ethics For all our emphasis on customer service, our #1 priority is company culture. Hello, Savings. Confidential information about Zappos and its operations belongs to Zappos. Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. The best team members take ownership of issues and collaborate with other team members whenever challenges arise. As we continue to grow, we strive to ensure that our culture remains alive and well. NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . You should report to work in condition to perform your duties, free from intoxication due to drugs or alcohol. Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. This means that our work is never done. Ask yourself: Are you humble when talking about your accomplishments? The company delivers above and beyond basic workplace needs and addresses the self-actualization needs that most individuals desire from their work experience. Please refer to the applicable sections of the Employee Handbook for further guidance. You must not, without proper authority, give or release to anyone not employed by Zappos or Amazon, or to another employee who does not need to know, data or information of a confidential nature. To this day, Zappos is still trying to recover from these ethical challenges. It is critically important in maintaining our integrity that nobody at Zappos, whether an employee or consultant, be subject to influences, interests or relationships that conflict with Zappos best interests. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. Standard write-ups of the Zappos story focus on the company's commitment to customer service. All employees of the Company are expected to review and follow the Insider Trading Guidelines. At Zappos, we place a lot of emphasis on our culture because we are both a team and a family. Do you exemplify a positive team spirit? Zappos code of ethics is written for employee reference in decision making. Upon hearing the name Zappos, selling shoes and other retail goods should not immediately come to mind. The fact that this company is honest about these dilemmas proves that they do not want the customer to be misinformed and do not want any information to be hidden from their clients. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. You can choose to be thoughtful about your company culture. Zappos does an incredible job at contacting customers in a timely manner, especially when there are situations that go wrong. For example, there is nothing improper about having dinner with a vendor when the vendor is in town, even if the vendor visits regularly because there is a legitimate business purpose servedyou are developing a strong relationship with the vendor. It's important that anyone, anywhere in the organization is a sensor for meaningful change. These modern visions of management seek to enfranchise the individual. http://about.zappos.com/jobs/why-work-zappos/our-benefits A conflict of interest will exist if your decision may personally benefit you, a relative, or a significant other. Zappos distinctive features and organization lies in their devotion to employees and customers. Yessica Najarro. In the end, both Zappos and its customers benefitted from the merger. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. All corporate assets must be properly protected and asset records regularly compared with actual assets. But it's there. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. But really, companies should focus on their culture because it matters. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. The brand is just a lagging indicator of the culture. Take a moment to de-stress. If there's one thing synonymous with Zappos, it's providing superior customer service. Remember that you are a trusted member of the Zappos family please do not violate that trust. Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. Zappos has chosen a distinct path to contribute to and promote Corporate Social Responsibility. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. What can we do that's both fun and a little weird? Zappos is a leading online retailer and presents an interesting ethics case as it copes with the challenges of remaining competitive. Is there a sense of adventure and creativity in the work that you do? Are you afraid of making mistakes? 20092023 - Zappos.com LLC or its affiliates. Honesty Honesty is an essential value required to conduct business in an ethical manner. http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/ Zappos ten core values are Deliver WOW Through Service, Embrace and Drive Change, Create Fun and A Little Weirdness, Be Adventurous, Creative, and Open-Minded, Pursue Growth and Learning, Build Open . And that's where we're breaking new ground. We expect every employee to deliver WOW. To help avoid conflicts of interest, Zappos has adopted the following rules: Employees or consultants who buy or sell goods or services or have responsibility connected to buying and selling for or on behalf of Zappos and members of their respective families are prohibited from having (i) any economic interest in private business concerns that transact business with Zappos or are in competition with Zappos, and (ii) any significant economic interest in such business concerns that are publicly held. http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand If you make an anonymous report, please provide as much detail as possible, including copies of documents you believe relevant to the matter. You may make legal personal contributions, but you may not represent that youre making any such contribution on Zappos behalf. We have designated our CEO, COO, and CFO as our official spokespeople for all matters. Another challenge that Zappos faces in upcoming years is the threat of globalization and core sustainability. At its core, self-management means knowing exactly what you are responsible for and having the freedom to meet those expectations however you think is best. There are many stories regarding the remarkable things that Zappos employees have done for their customers. Known for creating a unique company culture, Zapponians Jeanne and Jamie shed light on how each employee plays an integral part in the process. Living them. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. However, by prioritizing customer trust and satisfaction, they are rapidly recovering. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. Zappos L.E.A.F (Leading Environmental Awareness for the Future) is a grassroots program initiated by employees, which strives to transform Zappos into a greener company. Disciplinary actions may include the immediate termination of employment. In response to these situations Zappos contacted each customer informing them of the predicament they were in. Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. Each has had its own twists and tricks to surprise and delight partygoers. At Zappos, we think it's important for people and the company as a whole to be bold and daring (but not reckless). Additional restrictions on use of confidential information are more fully set forth in the Confidentiality Agreement each of you signed upon accepting employment with Zappos. Employees receive full medical cover, life insurance, an on-site fitness center, a 40% employee discount, paid volunteer time off, monthly team outings, car pool program and a lot more! Our culture would not be what is it today without the people, past and present. It's the responsibility of every employee to represent and foster culture. In these times of change, ethical considerations taking a backseat to a lean business model is not a sustainable approach. Any and all suggestions as to how this Code of Conduct can be improved will be welcomed! The best team members take initiative when they notice issues so that the team and the company can succeed. It is Zappos policy not to allow retaliation for good faith reports of misconduct by others. What is your vision for where you want to go? As alluded to at the beginning of this Code of Conduct, ask yourself if you would be embarrassed or uncomfortable if your supervisor found out about the gift in question. 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