February 19, 2021 / 8:00 AM Have questions about our suites or need help planning your stay? We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. The kids had a fun, albeit an expensive weekend ($600+/night). Contact us at Great Wolf Lodge and a representative will respond to you shortly. We will not accept cash at check-in or any outlets. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Find answers to our most frequently asked questions below. The resort will close starting on Sunday with plans to reopen on April 2. We use green cleaning chemicals that also meet disinfection standards. Bonus Deals are tailored to individuals. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. Purchase Gift Cards. Gross.- Staff was very friendly. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Are water park passes included with stay? This location doesnt care about being a clean fun place for kids. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". Before we left on our trip, I bought a. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Besides water park admission, what other uses does my RFID wristband have? Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. Am I able to charge things back to my room? Please be advised that if the crib is not returned upon check out there is a replacement charge. Does the resort have on-site restaurants? It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. There have been no reported cases of COVID-19 at Great Wolf Resorts. I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? However, you are welcome to play in the water park as early as 1 p.m. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. This includes our restaurants, spas and MagiQuest. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Points will display on the home page and can be redeemed during booking. You want to play a game? Where do I go when I arrive at the lodge? Then COVID-19 forced the family to skip the trip. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. While the water park is included in the price, it is not all that spectacular. You would only forfeit your deposit if we couldn't rebook your getaway at all. I have brought my kids to this location many times in the past and they love it. All rights reserved (About Us). CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. The room was okay, but we didn't spend much time in the room anyways. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. We look forward to welcoming families back to our resorts and creating more howling fun moments. Is there a need for sunscreen? No problem! The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Cabanas are available to rent daily for your family's comfort and convenience in the water park. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. Always keep your child within arm's reach and if your child is in the water, you should be too. 2 minute read. This most recent visit we had kids ages 17, 16, 13, and 7. Can I use scooters, Segways or Hoverboards inside the lodge? Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Having now seen them (but not rented), we would NOT rent one in the future. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. She cancelled the reservation and issued my refund. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Members must complete their profile and set a password to have access to all benefits. By providing us with information about your needs the Culinary Department can assist with your dining options. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). Our team will have prepared your room wristbands and arrival package. Diaper wearing guests are asked to wear a protective swim diaper. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. He brings real fun and joy every time. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. What do I need to provide when I arrive at the lodge? "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Learn how to find your missing items by visiting the lost and found page. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. more. 1 minute read. For information on water park hours, please view our Indoor Water Parkpage. Expiration is subject to change. Where can I purchase toiletries if I forgot something? Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. February 28, 2023. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Do you sell day passes to the water park? There are lockers, showers, and changing areas available for your use in the water park. Does Great Wolf Lodge offer birthday party packages? We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. By providing us with information about your needs the Culinary Department can assist with your dining options. "I was like, 'How many charges are you guys gonna charge me?'" The place is way overpriced. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! These water park passes allow access to the water park through the day of your departure. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. You can see all the restaurants in the Dining & Shopping section. We went to GWL in March 2020 after covid began, but prior to lock down. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. Yes, its expensive. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Are cabanas available to use in the water park? Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. The story times and kids event are the same as when they first opened. It was more crowded and less fun, but still had a good time. This is customer service at its best. February 28, 2023. Community Rules apply to all content you upload or otherwise submit to this site. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. I use scooters, Segways or Hoverboards inside the Lodge your family 's comfort convenience. 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