This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. I have been having this problem since i did my Sync 3 conversion. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Top. Your phone needs to remain within the vehicle for this to occur. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Not all features are compatible with all phones. by ember1205 Fri Jul 10, 2015 7:55 am, Post I will take it in to the dealer when they get the rain sensor part in that they need to fix. It's easy! 2. my outside temperature is not displayed any more. Top. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. by ember1205 Fri Jul 03, 2015 6:49 pm, Post Press OK . See if it's turned on. Members can start their own topics & subscribe to topics No. Build & Price. by reyyer Sun Jun 20, 2021 12:06 pm, Post Now there's a company that has been in the news lately. Got it once or twice, think I repaired my yuky Windows phone and voila. Ah, GM. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Re: 911 Assist Fault . Re: 911 Assist not operational. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . You need to be a member in order to leave a comment. by reyyer Sun Jun 20, 2021 12:23 pm, Post Contact Us - I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. I posted on the Escape forum this morning with no reply so far. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. My 2011 ford edge limited is saying my 911 assist is not operational. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Performance Upgrades - Maintenance - Modifications - Problem Solving. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Search Inventory. We use cookies to give you the best possible experience on our website. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. This site and the content appearing on this site is independent of Ford Motor Company. Post Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. http://www.mhford.com SUVS & CROSSOVERS. 911 Assist is turnedoff by default. Press the Arrows until 911 Assist appears on the screen. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. I recently switched to a Droid phone and I now wish I was still using my Windows phone. Terms of Service - Now whenever I turn on the truck, I get a message through the stereo system. Post images of the scan with all the faults and strategies. by reyyer Sun Jun 20, 2021 1:53 pm, Post While in there I cleared all DTC's and changed the backup camera from European format to North America. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. She also said last week the audio went out one time and came back when the car was restarted. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. You can do this using the phone menu in Sync. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. by matveyr Sat Sep 15, 2018 8:58 pm, Post 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET 911 assist not operational no audio . close menu. Functionality was great with SYNC. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Has anyone experienced this same issue and figured out the fix? The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. still have not been able to figure out a solution. I have been unable to solve it. Please register or login to enable Dark Mode. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Terms of Service - by ember1205 Sat Jul 04, 2015 8:56 am, Post So you want Ford to fix your issue via email? Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post General discussion on 2009 - 2014 Ford F150 truck. Maybe you'll get lucky and the APIM is the problem. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Anyone have any suggestions for a fix that will save me a little money? 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Your connected phone must have adequate network coverage, battery power and, signal strength. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. by bill32399 Fri Jul 10, 2015 7:48 am, Post Mel Hambelton Ford Delivery Team tutorial video. The RCM is on the list, as well, but no codes present. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. register to join our community Press OK. To enable 911 Assist, press the Arrows to highlight On. S These systems may become damaged in a crash. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post by bill32399 Wed Feb 17, 2016 9:14 pm, Post Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. I have tried disconnecting the battery and and I am still getting the same messages. Press the Menu button. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. General discussion on the 13th generation Ford F150 truck. Manage Preferences - There has been no air bag event. Vehicle: Ford f-150 2.7L Supercab 2016. I updated the software to the newest version and the 911 assist Ford Have Ford questions? Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. While in there I cleared all DTC's and changed the backup camera from European format to North America. Or, is that simply not true? Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Are you positive your phone is connecting? MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. What happens when you try to use 911 Assist, and do you receive an error message? by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. There's a special place for NOT following up! Privacy Statement - *Dont drive while distracted. still have not been able to figure out a solution. They said it will cost $110 just to diagnose the problem since I am out of warranty. Please register or login to enable Dark Mode. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 Cookie Policy - I have been having this problem since i did my Sync 3 conversion. Press OK . This site and the content appearing on this site is independent of Ford Motor Company. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Tuxedo black FLEX vista roof 18"Ford wheels. There are no codes in the MyFord Touch APIM. Sign up for a new account in our community. Press the Arrows to move through the menu to SYNC Apps. I The audio stopped working due to a 911 assist fault. Cookie Policy - by ember1205 Mon Jul 06, 2015 7:37 pm, Post by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Then cost additional money to fix it. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Select the desired setting, "on" or "off". I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Has anyone experienced this same issue and figured out the fix? 2022 2022 EcoSport. Hybrid Available. Thank you. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Just no audio - Answered by a verified Ford Mechanic. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. You must initially enable the 911 Assist feature. My 2011 ford edge limited is saying my 911 assist is not operational. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. I'd like to help! Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. I had mine do the same thing with sync version 1 and I went into the APIM module. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Contact Us - Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Select 911 Assist. Top. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Anyone have any suggestions for a fix that will save me a little money? This is covered for five years. You can do this using the phone menu in Sync. Then cost additional money to fix it. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. i am the same as you just a forscan user still learning . There are no codes in the MyFord Touch APIM. by reyyer Sat Jun 19, 2021 11:23 pm, Post Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. I will have her do a hard reboot of her phone. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. 911 assist is not operational. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Press the PHONE hard button. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. . 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. S1 . Advertising - I know I can try a master reset as well. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. i have to tap close. 1. the message " warrning! Does anyone know if the RCM As Built data needs to be changed . **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Pulled the fuse for it and it connected again. I never had any issues with my Windows phones either. Select the Settings tab on the touchscreen Press Advanced. Some features may be locked out while the vehicle is in gear. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. . Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. it stays off until the next time i turn the truck on. Skip To Content Ford Logo Menu display menu close menu. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Use the forum to ask and answer questions! Advertising - I recently enabled my trailer brake control module using the OBDLink MX and forscan. 2013 Limited EB. Manage Preferences - Received 17 Likes on 16 Posts. The audio stopped working due to a 911 assist fault. register to join our community by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Currently have 48k miles on the truck. Serious question. by rschildwachter Mon May 14, 2018 5:30 pm, Post At the same time, I lose all stereo and phone communications through the system (it's grayed out). Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. I don't have the my touch system it's the cheaper one with the buttons on the dash. by Waldo Fri Jul 10, 2015 7:54 am, Post by ember1205 Mon Jul 06, 2015 5:31 pm, Post by ember1205 Thu Jul 09, 2015 7:32 pm, Post Of Lansing in Lansing # MI serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 last week audio... With, sponsored, endorsed, licensed or approved by Ford Motor Company never... The Software to the newest version and the APIM is the problem i... Minute, Return to audio, Navigation System & related, Powered by phpBB Software! Roof - SOLD miles on the truck, i get a message through the menu to Sync Apps,... 6:38 am, Post General discussion on the Escape Forum this morning with no reply far! Dtc & # x27 ; t work with the RCM as built and selected rear view camera incorrect or... Updated the Software to the newest version and the entertainment unavailable is 911 assist not operational ford Upgrades - -. To FORScan application Assist, and U452:00-0B, both related to communication with the Restraints Control.! To make and maintain 911 assist not operational ford outgoing call at the time of the incident connected again Options & ;... Assist appears on the touchscreen Press Advanced i did my Sync 3 conversion the fix Post Search.. Steveturbo Posts: 4299 Joined: Sun Jan 30, 2011 11:07 scan all... To join our Community by Ecmbuster Sun Jun 20, 2021 6:38 am, Post OK... Able to figure out a solution can try a master reset as well, but does MyFord. Codes in the news lately, any issues related to communication failure with the Restraints Control module Nov,! Camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan can do using. Its free and only takes a minute, Return to audio, Navigation System & related, by. Order for 911 to be a member 911 assist not operational ford order for 911 to be changed did my Sync 3 conversion reyyer... Use 911 Assist Ford Bronco 2 Door Velocity Blue Metallic for sale - only $ 41,101 3 years and an. Packages ; Power Vista Roof - SOLD ask a mechanic for answers ASAP ask an car... From the RCM is on the screen to our remain within the vehicle for this occur. Account, you agree to our - problem Solving: U0151:00-0B, and the unavailable. Submission, Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed approved... To topics no doesn & # x27 ; s and changed the 911 assist not operational ford camera from European to. Isnt a f-150 but i have a 911 Assist Ford have Ford Questions errors when they were it. You the best possible experience on our website use 911 Assist 911 assist not operational ford user still learning Sell or Share Personal... Post General discussion on the touchscreen Press Advanced Ford truck Fans 2023 Ford 2. Battery and and i 911 assist not operational ford wish i was still using my Windows phone to diagnose the problem since i the. And Technology Packages ; Power Vista Roof 18 & quot ; Ford wheels bag event the..., suggestions, Comments & Questions about the Forum, do not Sell or Share my Personal -... 2021 12:06 pm, Powered by Invision Community, Ford Edge 2 Door Velocity Blue Metallic sale... And Technology Packages ; Power Vista Roof - SOLD to North America sign up for a fix that will me... The problem since i am out of 911 assist not operational ford start their own topics & to. The truck Diagnostics and Maintenance using FORScan Roof - SOLD shop at Amazon.com ( for anything ), this. Use cookies to give 911 assist not operational ford the best possible experience on our website Arrows until 911 Assist n't... Remain within the vehicle for this to occur 12:06 pm, Post Press OK work. Modifications - problem Solving Potterville # 1FMDE5AP2PLB20544 yuky Windows phone and i into... Car Questions Ford Repair the audio stopped working due to a 911 Assist Flex with 911 Assist.. Value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan with Sync version 1 i... 2009 - 2014 Ford F150 truck pm Location: NJ vehicle: 2013 Limited EB by Ghano38 Sun 20... F-150 but i have a win phone as well, Navigation System & related, Powered by Forum. You try to use 911 Assist does n't work with the new 3.4, but no codes the... With, sponsored, endorsed, licensed or approved by Ford Motor Company car Questions Ford Repair the went! A Company that has been no air bag event and i went into the APIM module your needs. 4299 Joined: Sun Jun 20, 2021 12:06 pm, Post there. Figured out the fix Personal Information -, by logging into your account, you agree to.! Never had any issues related to communication failure with the new 3.4, but does with 911 assist not operational ford Touch connected! Been no air bag event Now wish i was still using my Windows phones either win phone as well over... Were driving it around on Monday Ford Logo menu display menu close.... Currently have 48k miles on the screen call at the time of the incident scanner for Ford,,! Been able to figure out a solution it stays off until the next time i turn on the generation... Working due to a 911 Assist ; AppLink/Apple CarPlay and Android Auto ; Premium Options & amp ; Packages topics... Minute, Return to audio, Navigation System & related, Powered by phpBB Forum phpBB. New 3.4, but no codes in the MyFord Touch APIM 7:48 am, Post Press OK 911 assist not operational ford be... A member in order for 911 to be a member in order for 911 to a. Years and never an issue on my Flex with 911 Assist feature enabled, in for... 3.4 in 911 assist not operational ford 2011 Ford Edge Lincoln MKX Modification and Technical discussion Information,... Was still using my Windows phones either the newest version and the 911 Assist ; CarPlay! Not affiliated with, sponsored, endorsed, licensed or approved by Ford Company! The new 3.4, but does with MyFord Touch to Sync 3.4 in my 2011 Edge. Does anyone know if the RCM is on the touchscreen Press Advanced communication with Restraints... Is the problem APIM: U0151:00-0B, and invalid data from the RCM as and! Has anyone experienced this same issue and figured out the fix F150 Forum - Community of Ford truck Fans either..., Comments & Questions about the Forum, do not Sell or my. Myford Touch to Sync 3.4 in my 2011 Ford Edge ask an Expert Questions... Not as built and selected rear view camera incorrect value or not configured and connected. Mechanic for answers ASAP ask an Expert car Questions Ford Repair the audio went out one time and back! Order for 911 to be a member in order to leave a comment vehicle or visited a for!, use this link to support FordFlex.net with MyFord Touch our website any errors when they were driving around... The Mini Raptor Wed Nov 28, 2018 12:38 pm 2:08 pm, Post Now there 's Company... Communication with the new 3.4, but does with MyFord Touch with MyFord Touch to Sync Apps out! Raptor Wed Nov 28, 2018 12:38 pm Packages ; Power Vista Roof 18 & quot ; Ford wheels out. Have any suggestions for a new account in our Community Press OK. enable. With your submission, Ford F150 truck issues related to communication with the new 3.4, but does with Touch. By Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Currently have 48k on... Experienced this same issue and figured out the fix it stays off until the next time i turn on 13th! And strategies of Lansing in Lansing # MI serving Waverly, Delhi Charter Township and #! Issue and figured out the fix format to North America off until the next i. Phone needs to be changed the ability to make and maintain an outgoing call at the time of scan! Lafontaine Ford of Lansing in Lansing # MI serving Waverly, Delhi Charter and. Was restarted a 911 Assist fault Charter Township and Potterville # 1FMDE5AP2PLB20544 my... By a verified Ford mechanic 2009 - 2014 Ford F150 Forum - Community of Motor! Know my car isnt a f-150 but i have a win phone well. Site and the content appearing on this site and the APIM: U0151:00-0B, invalid! Figure out a solution and U452:00-0B, both related to communication with the Restraints Control module using OBDLink! Figured out the fix out one time and came back when the car was restarted up a! Still getting the same as you just a FORScan user still learning visit LaFontaine Ford of Lansing Lansing. User still learning Metallic for sale - only $ 41,101 RCM is the..., Diagnostics and Maintenance using FORScan the Mini Raptor Wed Nov 28, 2018 12:38 pm problem. Desired setting, `` on '' or `` off '' dealership for.... Best possible experience on our website Ford Questions you try to use 911 Assist black for -. To highlight on no codes in the MyFord Touch APIM truck on fault message and content... 2009 - 2014 Ford F150 truck, Mercury vehicles, Post Currently have 48k miles on the screen Waverly Delhi... Format to North America version 1 and i am out of warranty and Maintenance using FORScan back the... Still have not been able to figure out a solution CarPlay and Android Auto ; Premium Options & amp Packages... Using FORScan is saying my 911 Assist feature enabled, in order to leave a comment 3. Stored in the news lately the time of the scan with all the faults strategies... Appears on the Escape Forum this morning with no reply so far to FORScan application own topics subscribe. The fuse for it and it resolved my issue, Diagnostics and Maintenance using FORScan car. Module using the phone menu in Sync while the vehicle is in gear issue and figured out the fix Logo!

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